Frequently Ask Questions

What are your operating hours?

Customer Service Hours: Mon-Sun: 8 a.m.- 8 p.m. Central Time (U.S.)

Emails are typical answered within 24-48 hours.

Do you ship outside the U.S.?

Yes! We ship Worldwide.

International shipments can take up to 4+ weeks to deliver after being shipped out.

We are not responsible for paying the taxes in your country. You pay the taxes in your own country.

**It is the buyer's responsibility to input their correct shipping address. Shipments that are "returned to sender", the buyer will have to pay to re-ship the package.

***Loss or Stolen packages are not our responsibility, you will need to ensure you have a safe and reliable location for your package when they arrive to you.

How long will it take to receive my order?

April/May/Early June 2024 Update: Due to our printing equipment malfunction, we've experienced an unexpected downtime. What this means to you, we are currently working with our print partner to ensure we get our prints to finish your order. We apologize for this inconvenience. You will be receiving a tracking # with your order as soon as possible. Thank you - Conquering Barbell

In the United States, 3-7 business days via USPS after the order was shipped out. International orders will be 1 to 4+ weeks after the order was shipped out.

I'm not sure which size to choose for my order, do you guys have a size chart?

Check the size chart in the product page or contact us, we will help you!

What is this store's return and exchange policy?

Exchanges Policy

If a product does not work out for any reason within 14 days of ship date (item must be in new and sellable condition - must not be washed or tags cut off), you may happily send it back for an exchange or store credit.

INSTRUCTIONS: Just write a note on the packing slip the order came with and send it back to the address supplied with your shipment. Once we receive the item(s) in question, your order will be processed immediately.

Any question, never hesitate to contact us.

Refunds

Due to the limited number of items we make per design, all items once sold and delivered will not be available for a refund. We are more than happy however to exchange that item or issue store credit. Shipping and handling fees are separate charges.

If you order the "wrong size" and need an exchange, contact us.

Flags: All sales are final.

Will my International Order incur a customs fee?

All international orders outside of the U.S. are shipped on a Delivery Duty Unpaid basis which means you will be responsible for any import duties (and/or taxes) charged by your country when the product is delivered to you. Every country has different requirements and it is not something we estimate or can advise on.

I need to change something on My Order. How can I do that?

If you need to change, cancel or add something to your order, please contact us immediately. We process most orders within 2-5 hours, and once it has been processed, we will be unable to make any changes.

I have questions before I order, How can I contact you guys?

How do I pay for my order? Is it secure?

We accept PayPal and Credit Cards securely through Stripe. Both of them are regarded as the top payment processing platforms on the internet and both are very secure.

Note: If payment is made with E-Check through PayPal, the order will remain on-hold until the E-Check clears.

How Do I Care for My T-shirt?

All of Conquering Barbell t-shirts, tank tops, crew necks and hoodies should be washed inside out, in warm water and tumbled dry on low heat or hang to air dry. For more specific instructions, please refer to the washing instructions printed on each shirt’s label.

How is your apparel made?

We use eco-friendly, water based Inks to print our apparel. This gives the apparel a softer, more comfortable feel compared to traditional screen print but it is just as durable. Some of our older prints were done with traditional screen printing techniques.

If you notice any off-white residue on your t-shirt when you receive it, don’t worry! This is special solution we use for printing and will come off after the first wash cycle.

What are your business hours?

8am-8pm Central Standard Time, Mon-Fri. We are always answering e-mails so feel free to e-mail us anytime!

Where are you guys located?

We are based out of Medina, TN. USA.

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