Conquering Barbell

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Frequently Ask Questions

Do you ship outside the U.S.?

Yes! We ship Worldwide with USPS (United States Postal Service).

How long will it take to receive my order?

Each order takes 2-5 business days to be fulfilled, then is shipped with USPS. US orders take 4-7 business days to be delivered after fulfillment and International orders take 7-21 business days for delivery after fulfillment.

I'm not sure which size to choose for my order, do you guys have a size chart?

Check the size chart in the product page.

What is this store's return and exchange policy?

 Exchanges Policy

If a product does not work out for any reason within 14 days of ship date (item must be in new and sellable condition - must not be washed or tags cut off), you may happily send it back for an exchange or store credit.

INSTRUCTIONS: Just write a note on the packing slip the order came with and send it back to the address supplied with your shipment. Once we receive the item(s) in question, your order will be processed immediately.

Any question, never hesitate to contact us.

Refunds

Due to the limited number of items we make per design, all items once sold and delivered will not be available for a refund. We are more than happy however to exchange that item or issue store credit. Shipping and handling fees are separate charges.

Will my International Order incur a customs fee?

 Not all International orders will have a customs fee but some may depending on your country of residence. This depends on size of package, country limits, order value and variety of other factors. Customers will be responsible for any customs fee.

 I need to change something on My Order. How can I do that?

If you need to change, cancel or add something to your order, please contact us immediately. We process most orders within 2-5 hours, and once it has been processed, we will be unable to make any changes.

 I have questions before I order, How can I contact you guys?

Contact us via our contact page, email us or ask in our Instagram/Facebook page.

How do I pay for my order? Is it secure?

We accept PayPal and Credit Cards securely through Stripe. Both of them are regarded as the top payment processing platforms on the internet and both are very secure.

Note: If payment is made with E-Check through Paypal, the order will remain on-hold until the E-Check clears.

How Do I Care for My T-shirt?

All of Conquering Barbell t-shirts, tank tops, crewnecks and hoodies should be washed inside out, in cold water and tumbled dry on low heat. For more specific instructions, please refer to the washing instructions printed on each shirt’s label. 

How is your apparel made?

We use eco-friendly, water based Inks to print our apparel. This gives the apparel a softer, more comfortable feel compared to traditional screen print but it is just as durable. Some of our older prints were done with traditional screen printing techniques.

If you notice any off-white residue on your t-shirt when you receive it, don’t worry! This is special solution we use for printing and will come off after the first wash cycle.

What are your business hours?

 10am-8pm Central Standard Time, Mon-Fri. We are always answering e-mails so feel free to e-mail us anytime!

 Where are you guys located?

We are based out of Paris, TN but everything ships from our warehouse in Los Angeles.

 

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